Privacy Policy
This privacy policy (“Policy”) explains how Mister.D. gather, utilize, disclose, and otherwise handle personal data. It applies to the processing of personal information of customers who use our platforms and products, including the Mister.D ordering website, app, platform, and related products and services (“Services”). Through our Services, customers can place orders with restaurant partners, grocery stores, convenience stores, or other business partners (“Partners”) offering products or services for delivery via our platform.
We may use your personal data to provide delivery services for orders placed directly on the Partner's website, application, or ordering platform. In these cases, we process data received from these Partners in accordance with this Policy.
This Policy also covers the processing of personal data of employees and users assigned by customers who access any of our business products or platforms.
At Mister.D, we are committed to safeguarding the privacy of everyone in our community.
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Types of Personal Data We Collect
"Personal data," referred to here as “your data,” means any information that directly or indirectly allows us to identify you, such as your name, email, phone number, etc. This does not include data where your identity has been removed (anonymous data).
Whenever you interact with Mister.D through our Services, we may collect and process certain personal information for purposes such as:

1. Order Processing
We collect the personal data you provide when placing an order, which is essential for fulfilling your request, confirming it, and managing payments or refunds if needed. Your details, like the items added to your basket, enable us to process the order accurately and create a proper receipt. It also allows us or the Partner you order from to contact you when necessary. Certain Partners on our platform may work with third-party delivery services, which may use your information to update you on the status of your delivery. Depending on the situation, we rely on your consent, our contractual obligation, or legal compliance as the basis for processing. The data we may process during ordering includes:
•    Name
•    Address information
•    Contact details
•    Order and transaction data
•    Payment data
•    Verification data for identity and/or age
Some products available on our platform may reveal sensitive personal information, like health or dietary requirements, religious dietary restrictions, or information about medical conditions (e.g., pharmacy products, supplements). We process this sensitive information only with your consent as part of your order.
For restricted products or services, we may implement age and identity verification measures, which may require a valid ID. Mister.D may not be able to complete delivery without this verification. The legal basis for this data processing is typically consent, except where law permits otherwise.

2. Partner & Courier Reviews
After completing an order, you may be invited to review Partners and/or couriers. Depending on the situation, we rely on either your consent, a contractual need, or legal compliance.
When you submit a review, Mister.D processes the personal data provided. You can withdraw consent by contacting us. Review data may include:
•    Name
•    Contact information
•    Review content
When published, your review and first name may be visible to couriers, Partners, and the public.

3. Customer Support and Assistance
When you contact our customer service, we use the data provided to answer questions or resolve complaints. We may record calls for quality and training purposes.
If you report any suspicious or potentially illegal content on our platform, we may also use this data to address such issues. Information collected for customer support purposes may include:
•    Name
•    Address (if applicable)
•    Contact information
•    Order and transaction details
•    Payment data (if applicable)
•    Comments or communication content
•    Other required content for compliance with laws

4. Customer Accounts
If you use our Services, you may create an account or log in using a third-party service (e.g., Apple, Google). You can also complete a purchase with a guest account. Consent can be withdrawn at any time, and account deletion is available by contacting us. We may process data such as:
•    Name
•    Address information
•    Contact details
•    IP address
•    Social media account information (if applicable)

5. Loyalty Programs (where applicable)
Mister.D may offer loyalty programs to provide special offers and discounts. When you participate, we process your data to administer these benefits. Data processed for loyalty purposes may include:
•    Name
•    Address information
•    Contact details

6. Customer Research
To improve our Services and understand your preferences, we may use your personal data for research, surveys, or feedback. These are voluntary and based on your consent. Research data may include:
•    Name
•    Contact details
•    Order and transaction data
•    Survey input

7. Marketing
To provide personalized marketing and notifications, we process your data to improve our Services. Marketing data may include:
•    Name
•    Address information
•    Contact details
•    Order and transaction data
•    Review(s)
•    Campaign data
•    Device ID
•    Cookie and technology data

8. Cookies & Similar Technologies
Mister.D uses cookies or similar technologies for functional, analytical, and marketing purposes. For further details, please see our Cookie Statement.

9. Fraud Prevention
We process data to prevent fraud and misuse of our Services. Fraud prevention data may include:
•    Name
•    Address information
•    Order and transaction data
•    Payment data
•    Device information
•    IP address
•    Browser information

10. Analytics & Product Improvement
Mister.D uses data to enhance our website, products, and Services. We strive to avoid including personally identifiable information in reports.

11. Campaigns & Contests
Mister.D may occasionally offer campaigns or contests. Participation is voluntary and based on your consent. Campaign data may include:
•    Name
•    Contact details
•    Order and transaction data (optional)
•    Campaign data (optional)

12. Mister.D for Business
If you use a business allowance on our platform, we process data accordingly. Data used for business purposes may include:
•    Name
•    Address information
•    Employment data
•    Contact information
•    Allowance data
•    Order and transaction data
•    Payment data
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Additional Purposes
We use personal data only for the purposes stated here. For any additional use, we will inform you as appropriate.
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How We Collect Your Personal Data
We may collect personal data provided voluntarily by you, automatically collected while using our platform, or obtained from third parties.
•    Personal data you provide: This includes data when placing orders, creating accounts, or submitting marketing preferences.
•    Data collected automatically: With consent, we may collect technical data when you browse our platforms.
•    Data from third parties: This includes information from advertising networks, social media, or payment providers to improve our Services.
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Age Restriction
Our Services are intended for adult use only. We recommend parental guidance for minors.
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Automated Decision-Making
We may use automated systems to provide certain Services. Notification will be provided if required by law.
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Data Retention
Mister.D retains data as long as necessary for its original purpose, legal compliance, and contractual needs.
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Sharing Data with Partners
If you order through our Services, we may share your order data (order details, name, contact) with the selected Partner to complete the transaction.
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Your Privacy Rights
For questions or to exercise your privacy rights, please contact us. Rights include access, withdrawal of consent, correction, deletion, and complaint submission.
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Security
Mister.D prioritizes data protection and limits access within the organization on a need-to-know basis.
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Policy Updates
Mister.D may update this Policy in response to changes in law or business practices. We encourage you to review it periodically.

Last updated: 13/11/2024